FAQ's

MiiR products are created with function and simplicity in mind, and with an end result to further improve lives and build community. We call ourselves a Product to Project™ company, which is our way of saying every purchase of a MiiR product supports a trackable giving project. We accomplish this by giving 3% of revenue to clean water and health projects around the world, and reporting back to our customers GPS coordinates, photos and achieved outcomes for total transparency.

The meaning behind MiiR (pronounced “mEEr”) is twofold, both of which emphasize the worthy pursuit of making our world a better place to live, protect and enjoy. The first is a tribute to John Muir, a rugged mountaineer and protector and advocate of America’s treasured lands in the late 1800’s to early 1900’s. Considered the “Father of the National Parks” that we know and love today, Muir penned the beloved quote “the mountains are calling and I must go.” The second borrows from Eastern European languages; “mir” loosely translates to “world” or “peace,” serving as a reminder that each of us plays a role in achieving harmony on a global scale, including social and environmental efforts.

“B Corp is to business what Fair Trade certification is to coffee or USDA Organic certification is to milk.” B Corps are for-profit companies certified by the nonprofit B Lab to meet rigorous standards of social and environmental performance, accountability, and transparency.
To be certified as a B Corp, a company must score at least 80/200 points on their B Impact assessment. In 2016 MiiR was awarded a score of 117/200, scoring highest in the community section. Visit www.bcorporation.net for more information.

1% for the Planet is a global network of businesses, nonprofits and individuals working together for a healthy planet. While we give more than 1% of revenue to worthy causes, some of which directly address environmental impact, by joining this dedicated and passionate network we are able to further build community and demonstrate our giving. Read our 1% for the Planet blog post for more information.

We give 3% of revenue to carefully selected nonprofit organizations with a proven track record. Our giving partners value relationship, progress and transparency, and implement sustainable methods of empowerment, investing in clean water and health projects around the world. These two huge social and environmental issues are the cornerstones of our giving.
Examples of completed projects range from the installation of water filtration systems, drinking and handwashing stations in public schools in Kathmandu, Nepal, to the purchase of fixtures and equipment (things like desks and chalkboards) to support the opening of Chariot High School in Buchanan, Liberia.

A Give Code™ is a powerful tool that connects our customers to our giving. Every MiiR product comes with a Give Code™ for total transparency. We invite our customers to register their Give Code™ to track the impact of their purchase, receiving from us information and updates on the assigned giving project, including GPS coordinates, photos and achieved outcomes.

We love to give! At the end of 2016, we had distributed over $400,000 to our giving partners in 15 countries since our inception in 2010. From Africa and Southeast Asia to our local neighbors in Seattle, we are committed to empowering others through clean water and health initiatives. Check out our live giving map here.

As a certified B Corp, we ensure our manufacturing processes, along with every other component of our business, are held to the highest of standards, including ethical and environmental practices.
Drinkware - materials sourced from South Korea, manufactured in China, most CustoMiiR printing in USA
Bags - materials sourced from South Korea, manufactured in Vietnam
Bicycles - materials sourced from and manufactured in Taiwan and China
Journals - materials sourced from and manufactured in USA

We recommend hand washing howlers, growlers, food canisters and our colored or screen printed products. With the exception of the natural stainless steel, all our hydration products feature either a water-based paint followed by a clear protective coating, or a powder coating, which can deteriorate when regularly exposed to high water temperatures and the rigorous environment of a dishwasher. For best results, wash your MiiR product with a long-handled soft bristle brush, soap, and warm water.

No. When water expands into a solid, it can damage the micro-welds that keep the bottle intact. Freezing your MiiR product will put your bottle’s warranty on ice.

No. All MiiR hydration products are made of stainless steel, and not made for the microwave.

Our growlers, howlers, pints, and cups are all designed to carry carbonated beverages. Our twist-off lid bottles and containers, however, are not made to hold carbonated contents.

Every MiiR hydration vessel is produced with high quality 18/8 stainless steel. Our bottle lids are made of polypropylene #5, and our press-fit lids are made of Eastman Tritan™. Both of these plastics have been tested and neither are known to leach any harmful chemicals, or present any other health risks. They carry no bisphenols (BPA, BPS, etc), estrogenic activity (EA or estrogen leaching), or androgenic activity (AA or testosterone leaching).

The current MiiR hydration line has a powder coat finish. The coating is first applied as a dry powder, and then cured under heat. Powder coat finishes are typically tougher and longer lasting than traditional paint.

Not a chance. Here at MiiR, we continually and proactively evaluate the materials in our products. We are dedicated to ensuring that our materials are safe and environmentally friendly, allowing us to offer durable and high quality products. Our stainless steel products and polypropylene/Eastman Tritan lids have all been tested and carry no bisphenols (BPA, BPS, etc), estrogenic activity (EA or estrogen leaching), or androgenic activity (AA or testosterone leaching).

All bags in the MiiR lineup are made with 630D durable water repellent nylon.

You can purchase a digital here. To redeem a gift card, you can enter in your gift card code once you have selected product to buy, and are on the shopping cart page online. Your gift card is also valid at our Seattle Flagship store, located at 3400 Stone Way North, Seattle, Washington.

To apply a coupon code, enter the code in the “discount code” box on the shopping cart page online and click "apply". Your total will adjust automatically.

At the top of every page, there is a person icon called “My Account.” You can click the icon and enter an email and password to create an account. Or create an account here

To edit account information, log-in to your account. From there you can edit your address and register a give code. If you need help changing other information please email us at hello@miir.com

If you have forgotten your password, just click “I forgot my password” on the “My Account” login page, and you will be directed on how to get that re-set.

You can check the status of your order by going to the “Account Dashboard” and then selecting “View Order.” This will take you to a page that provides your status and tracking information, if applicable.

MiiR offers a lifetime warranty for manufacturer defects on our water bottles, other hydration products, and backpacks/bags purchased from www.MiiR.com. Please note that normal wear and tear, including scratches, dings, and other marks are not covered under the MiiR warranty. Manufacturer defects include but are not limited to: micro leaks, rough welds and damages sustained prior to first use. If your product has sustained any of the aforementioned damage, or for further clarification or questions regarding MiiR’s hydration and bag return policy, please email us at hello@miir.com. If you wish to return your purchased hydration item or backpack/bag that has no manufacturer defect, you may do so if the returned goods are in perfect, unused condition. We can issue you a refund or web-store credit for exchange. To initiate a hydration or backpack/bag return of any kind, please email us as hello@miir.com.

All sales final on sale and heritage items.

MiiR offers a lifetime warranty against manufacturer defects on all bike frames and forks, and a one-year warranty against manufacturer defects on all other non-consumable parts (consumable parts include but are not limited to the following: tires, tubes, saddles, cables and housing, paint, handlebar tape or grips, etc.). Manufacturer defects do not include damage resulting from improper use or a lack of maintenance, and MiiR will be unable to satisfy any warranty claims related to improper use or maintenance.

To validate your warranty, you must have first returned your warranty card along with proof of a professional build back to MiiR. Not only is a professional build important should you need to file a warranty claim, but it will also ensure the best and safest ride. We must receive your warranty card and proof of a professional build within 30 days of receiving your product. Warranty claims should be sent to hello@miir.com and are valid for one year from the date of purchase. MiiR reserves the right to request photographs of the damage and may only replace the damaged part, rather than the entire bicycle. MiiR also reserves the right to issue a store credit at any time for warranty claims we are unable to satisfy based on current production or for any other reason. MiiR is not responsible for any labor charges or fees related to warranty claims. Warranty cards should be scanned and sent via email to: hello@miir.com, or mailed to: 2151 N Northlake Way, Ste. 211, Seattle, WA 98103. If you wish to return your purchased bicycle that has no manufacturer defect, you may do so within 7 days of delivery. All returned items must be in unused, brand new condition, and shipped back in the original packaging. The customer is responsible for the cost of return shipping as well as a 15% re-stocking fee. Beyond the first 7 days of receiving your order, all products are non-returnable, non-refundable, and non-exchangeable. If a returned item is received by MiiR and damaged due to negligent packaging or re-packaging by the customer, we will be unable to issue a refund.

Liability: MiiR is not responsible for safely storing your bicycle, for maintaining your bicycle, or for making sure you ride your bicycle safely and follow local laws.

To initiate a bike return, please email us at hello@miir.com to get started.

A shipping charge will be applied to your final order.

We do ship to select international locations, although international shipping rates will be applied to your order total. To find out how much shipping will cost, you can select the product(s) you want, and checkout to see a listing of shipping rates available to choose from before officially placing your order. Please note MiiR is not responsible for the duties and taxes that your country may charge for importing products. MiiR does not collect or control these fees, which may be charged after you place your order, upon import.

We do our best to ship your order within 1 business day of purchase, M-F. During the holiday season, we may become backlogged and the process can take longer. Exceptions may occur if there is a question regarding your order, in which case we will contact you directly. If you have questions about your order, please contact us by phone 1 888 746 5762 or send an email to hello@miir.com.

If there is something wrong with your order, please contact our customer service team at hello@miir.com.

If you changed your mind on any product purchased, and it is in unused, perfect condition, we will be happy to process a return for you. Please note that we do not accept returns if the product has been used, and doesn’t have a manufacturer defect. You may direct any questions to our customer service team at hello@miir.com.

Sales tax will only be applied to your order if it is shipping to the state of Washington.

If you log-in to your account, you will see your "Order History." Click on the order number to see a full detail page of your order.

Your credit card will be charged directly upon purchase of product.

If requesting a refund or store credit for a return, this amount will appear back on your form of payment, or on your MiiR account, once the return is resolved in full.

We value your privacy. Please view our Privacy Policy for complete details on how we use the information we collect.

This website is protected with SSL (secure socket layer) encryption, the highest standard in Internet security as well as PCI compliant.

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Find out about available jobs and internships at MiiR here.