Returns

Our aim is to provide the best possible experience for our customers. If you’re not happy with your MiiR gear, we’re here to make things right.

 

Don’t have an order ID, or order from the MiiR Flagship store or other third party? Send us as much information as possible about your return to hello@miir.com, and we’ll help you out!

MiiR Apparel, Hydration, and Bag Warranty & Return Policy

MiiR offers a lifetime warranty against manufacturer defects on all apparel, hydration products, and backpacks/bags purchased from www.MiiR.com. Please note that normal wear and tear, including scratches, dents, stains,  and other marks are not covered under the MiiR warranty. If you wish to return your purchased MiiR item that has no manufacturer defect, you may do so if the returned goods are in perfect, unused condition. We can issue you a refund or web-store credit for exchange.

• Returns: Wholesale product (no artwork) can be returned or exchanged (shipping responsibility of the Buyer) within 30 days of receipt in perfect, unused, re-sellable condition. If returned items are received by MiiR and are damaged due to negligent customer re-packaging, MiiR will not be able to accept the return.
• Cancellations on CustoMiiR: Once product is printed, it cannot be cancelled or returned. A 15% restocking fee applies to cancellations that have not yet been printed/etched.

Bicycle Warranty & Return Policy

MiiR offers a lifetime warranty against manufacturer defects on all bike frames and forks, and a one-year warranty against manufacturer defects on all other non-consumable parts purchased from www.MiiR.com (consumable parts include but are not limited to the following: tires, tubes, saddles, cables and housing, paint, handlebar tape or grips, etc.).  

If you wish to return or exchange your bicycle purchased from www.MiiR.com that has no manufacturer defect, you may do so within 30 days of delivery. All returned items must be in unused, brand new condition, and shipped back in the original packaging. If a returned item is received by MiiR and damaged due to negligent packaging or re-packaging by the customer, we will be unable to issue a refund or exchange.

Liability: MiiR is not responsible for safely storing your bicycle, for maintaining your bicycle, or for making sure you ride your bicycle safely and follow local laws.

Please email us at hello@miir.com with any questions regarding these return policies and terms.