Order Questions

Artwork Requirements

To ensure the highest quality decoration on your drinkware, we require vector artwork files (PNG, SVG, PDF, AI, EPS format accepted). All text must be outlined, and colors should be clearly specified using Pantone (PMS) Coated values when available. If assistance is needed, please (contact us here) and our art team can assist with your file preparation.

Minimum Order Quantities (MOQ's)

Our standard MOQ for decorated drinkware varies by item and decoration method. Most products require a minimum of 24 pieces (or 1 case) per design. 

Lead Times

Typical lead times for decorated drinkware are 10–15 business days after final art approval. Rush services may be available upon request and subject to schedule availability and added fees.

Sales Tax & Reseller Eligibility

Sales tax will be applied to all orders unless a valid resale certificate is provided at the time of purchase. If you're a reseller, please submit your certificate before you place any order to ensure proper tax exemption.

Returns & Refunds

Due to the customized nature of our products, all sales are final and we do not accept returns or exchanges. Any claims regarding defects must be submitted within 5 business days of delivery to Customer Success, along with clear photographic evidence. MiiR may require the defective order to be returned in full, in which case a prepaid shipping label will be provided. If the defect is confirmed, a reprint will be issued following the original production timeline and shipping method, or a refund may be processed within 3 business days of approval.

Product Care

Product Care for Decorated Drinkware

To preserve the quality of your custom design, we recommend hand washing only using mild soap and avoiding abrasive sponges or high-heat environments (e.g., dishwashers and microwaves). While some items may be dishwasher-safe, decoration longevity is best ensured through gentle care.

Shipping

Shipping Services Available

We offer standard ground and expedited shipping options via UPS and FedEx.

Do You Offer Shipping Outside the United States?

Yes! We can ship internationally. Work with us as we will need more information regarding International shipping before you place an order online.